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The Apple Id You Entered Couldnt Be Found or Your Password Was Incorrect. Please Try Again

Blu-ray player

Sign in using a spider web browser

You tin sign into Netflix using another device instead of using a remote.

  1. Using your Television set, open the Netflix app and choose Sign in.

  2. Earlier entering your Netflix email or password, choose Sign In from Web.

    Note:

    If this pick isn't shown, your device tin't be signed in this way.

  3. Using a calculator or mobile device:

    • Betoken your phone or tablet'southward camera at the QR code shown on the TV, and then tap the banner that appears.

    • Or, open up a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Lawmaking to Continue.

  6. If asked, enter your Netflix email and password, and then click Offset Watching.

Verify your email and password

Make sure that yous entered the correct email and password before you try to sign in again. If you're using your remote command to sign in, you tin to navigate back to the email accost entry screen to verify or update this information. If you nonetheless tin can't sign in, keep troubleshooting below.

Reset your password

Reset your password by sending yourself a countersign reset email. If you previously added a verified phone number to your account, y'all can also reset your password past text bulletin (SMS) by clicking on forgot countersign and selecting text message (SMS).

If you all the same tin can't sign in afterwards resetting your password, continue troubleshooting below.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power push on the device to discharge it.

    • If you tin can't admission the power button or your device doesn't have one, leave your device unplugged for at to the lowest degree three minutes.

  3. Plug your device back in.

  4. Plow your device on.

  5. Attempt Netflix again.

Restart your home network

  1. Plow off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a carve up device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is divide from your modem, plug it in and await until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and attempt Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't aid, follow these suggestions:

  • Move your router to ameliorate signal strength. Reception is all-time if the router is in a primal location.

  • Motion wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the flooring. A router on a bookshelf or desk has better reception than one that'south behind or under furniture.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and endeavor Netflix once again.

  • If you lot connect with a Virtual Individual Network (VPN) or proxy service, turn information technology off and connect directly with your home internet.

  • If you lot use a custom DNS setting on your device, reset it to acquire DNS automatically.

If yous need aid changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps but notwithstanding have a trouble, contact your internet service provider. They can help you find out whether your router is set correctly.

Calculator

Verify your email and password

Make sure that you lot entered the correct email and countersign before you endeavour to sign in once again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this data. If you still tin't sign in, continue troubleshooting below.

Clear the Netflix cookie

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Endeavor Netflix once more.

Reset your password

Reset your countersign by sending yourself a password reset email. If y'all previously added a verified telephone number to your account, you tin can also reset your countersign by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you lot still can't sign in later on resetting your password, continue troubleshooting below.

Turn on cookies in your web browser

Steps for Windows

Chrome

  1. From the upper right corner of the browser, select Menu Chrome Menu Icon , so Settings.

  2. From the left-paw carte du jour, select Privacy and security.

  3. Select Cookies and other site data.

  4. Make sure the setting for Clear cookies and site data when yous quit Chrome is turned off.

  5. Try Netflix once more.

Permit cookies

  1. In the upper right corner of the browser, clickSettings and more than settings and more.

  2. Click Settings.

  3. Click Cookies and site permissions.

  4. Click Manage and delete cookies and site data.

  5. Make sure Allow sites to save and read cookie data (recommended) is turned on.

Firefox

  1. Select the Menu icon from the upper right corner.

  2. Select Options.

  3. Select Privacy from the carte du jour on the left.

  4. Under History, locate the Firefox will: driblet-down menu and select Remember history.

  5. Close the tab and try Netflix again.

Net Explorer

  1. From the Tools carte du jour, select Internet Options.

  2. Select Privacy.

  3. Select Advanced.

  4. Cheque the Override automated cookie handling box.

  5. Under First-party Cookies, select Accept.

  6. Select OK in the Advanced Privacy Settings window.

  7. Select OK on the Internet Options window.

  8. Effort Netflix again.

Opera

  1. Select Menu from the upper left corner of your browser.

  2. Select Settings.

  3. Scroll down until you see Cookies.

  4. Make sure the pick Allow local data to be set (recommended) is selected.

  5. Close the Settings tab to save your new settings.

  6. Endeavor Netflix again.

Steps for Mac

Chrome

  1. From the upper right corner of the browser, select Bill of fare Chrome Menu Icon , then Settings.

  2. From the left-hand menu, select Privacy and security.

  3. Select Cookies and other site data.

  4. Make sure the setting for Clear cookies and site data when you quit Chrome is turned off.

  5. Endeavor Netflix again.

Firefox

  1. From the Firefox card, select Preferences.

  2. Select Privacy.

  3. Under Firefox will:, select Remember History.

  4. Shut Preferences to save your new privacy setting.

  5. Try Netflix again.

Opera

  1. From the Opera menu, select Preferences.

  2. Scroll downward until you see Cookies.

  3. Ensure the option Allow local data to be set (recommended) is selected.

  4. Close the Preferences tab to save your new settings.

  5. Try Netflix once more.

Safari

  1. From the Safari carte, select Preferences.

  2. Select Privacy.

  3. Under Cookies and website data, select Allow from websites I visit.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix over again.

Update your browser

Mobile phone or tablet

Android phone or tablet

Verify your email and password

Make sure the e-mail address and password are correct earlier trying to sign in once again. You may need to select Try Once again to verify or update this data. If you still can't sign in, continue troubleshooting beneath.

Apply your mobile browser to sign in to Netflix.com

If y'all were able to sign in to Netflix.com on your browser:

  1. Make certain you have completed the sign-up process.

  2. Open up the Netflix app and try to sign in again.

If yous couldn't sign in to Netflix.com on your browser:

  1. Verify that your email address was entered correctly. If it wasn't, re-enter it and effort to sign in again.

  2. Visit netflix.com/clearcookies, then open the Netflix app and try to sign in over again.

  3. If yous still couldn't sign in, continue troubleshooting beneath.

Reset your password

Reset your countersign by sending yourself a countersign reset electronic mail. If yous previously added a verified phone number to your account, you can too reset your password by text bulletin (SMS) by clicking on forgot password and selecting text bulletin (SMS).

If you withal tin can't sign in later resetting your password, proceed troubleshooting beneath.

Plough off password managers

Attempt turning off or removing your Netflix sign-in information from any password managers you use.

If you manage your passwords with Google:

  1. Go to Settings > Google > Manage your Google Account

  2. From the summit, tap Security.

  3. Gyre downwardly to the department Signing in to other sites, so tap Password Director.

  4. In the list find and tap Netflix, so tap Delete.

If you lot utilise Samsung Pass:

  1. Get to Settings > Biometrics and security >Samsung Pass.

    Note:

    You might exist asked to enter your Samsung password.

  2. Under IDs and passwords tap Apps.

  3. In the listing, find and tap Netflix,

  4. From the lesser right tap Delete, so tap Delete again to confirm.

Articulate the Netflix app data

Note:

Clearing app data will delete whatsoever TV shows and movies yous have downloaded to the device.

  1. From the dwelling house screen on your device, navigate to Settings.

  2. Select Full general.

    • If yous don't encounter Full general, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Awarding Manager, or Manage All Apps.

    • If y'all don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't run into Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you lot don't see Storage, go on to the side by side step

  7. Select Clear Data or Clear Storage, and then OK.

  8. Try Netflix over again.

What to do next

iPhone, iPad, or iPod bear upon

Verify your electronic mail and password

Make sure the email address and password are correct before trying to sign in again. You may need to select Try Once more to verify or update this information. If you withal tin't sign in, go along troubleshooting below.

Remove saved passwords from iCloud Keychain

If you use the iCloud Keychain feature to save passwords to your Apple account, y'all may demand to remove your Netflix credentials from Keychain. If you are unsure how to practise this, contact Apple Back up.

Restart your iPhone, iPad, or iPod touch

  1. Printing and agree the side button and i of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and concur the Sleep/Wake button until the red slider appears, and so drag the slider.

  2. Later x seconds, printing the Sleep/Wake button.

  3. Once your device powers on, endeavor Netflix again.

Reset your password

Reset your password by sending yourself a countersign reset electronic mail. If you previously added a verified phone number to your business relationship, you lot can also reset your password past text bulletin (SMS) by clicking on forgot password and selecting text message (SMS).

If you all the same tin can't sign in subsequently resetting your password, continue troubleshooting beneath.

What to do side by side

Set-meridian box or streaming media thespian

If you see an error that begins with ATV, search the Netflix Assistance Heart for the total error lawmaking to check for a troubleshooting article.

Sign in using a web browser

You can sign into Netflix using some other device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Spider web.

    Note:

    If this option isn't shown, your device tin't exist signed in this style.

  3. Using a figurer or mobile device:

    • Point your phone or tablet'due south camera at the QR code shown on the Boob tube, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your Idiot box.

  5. Click Enter Code to Go on.

  6. If asked, enter your Netflix electronic mail and countersign, then click Get-go Watching.

Verify your e-mail and countersign

Make sure that yous entered the correct email and countersign earlier you try to sign in again. If you're using your remote control to sign in, you can to navigate dorsum to the email address entry screen to verify or update this information. If you lot even so can't sign in, keep troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you lot tin can also reset your countersign by text message (SMS) by clicking on forgot password and selecting text bulletin (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power push on the device to discharge it.

    • If you tin't admission the power button or your device doesn't accept one, leave your device unplugged for at to the lowest degree iii minutes.

  3. Plug your device dorsum in.

  4. Turn your device on.

  5. Endeavour Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait xxx seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and endeavor Netflix again.

Improve your Wi-Fi signal

If you lot're connecting over Wi-Fi and the higher up steps didn't help, follow these suggestions:

  • Movement your router to improve signal strength. Reception is best if the router is in a central location.

  • Motion wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk-bound has better reception than one that's behind or under article of furniture.

Restore default connectedness settings

  • If you use custom settings on your device, restore your internet provider'southward default settings and try Netflix once again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, plow it off and connect directly with your home internet.

  • If you employ a custom DNS setting on your device, reset it to acquire DNS automatically.

If you demand assist changing the connexion settings, contact the device manufacturer.

What to practise next

If you've done these steps but still take a trouble, contact your isp. They can help you lot find out whether your router is set up up correctly.

Smart TV

Sign in using a web browser

Yous can sign into Netflix using another device instead of using a remote.

  1. Using your Boob tube, open the Netflix app and choose Sign in.

  2. Before entering your Netflix electronic mail or countersign, choose Sign In from Spider web.

    Note:

    If this option isn't shown, your device can't exist signed in this way.

  3. Using a computer or mobile device:

    • Point your phone or tablet'due south camera at the QR code shown on the Television receiver, then tap the banner that appears.

    • Or, open a spider web browser and become to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Lawmaking to Continue.

  6. If asked, enter your Netflix email and countersign, then click Start Watching.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate dorsum to the email address entry screen to verify or update this information. If you all the same tin can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset e-mail. If you previously added a verified phone number to your business relationship, you can also reset your password by text bulletin (SMS) by clicking on forgot countersign and selecting text message (SMS).

If you still tin't sign in after resetting your password, continue troubleshooting beneath.

Restart your device

  1. Unplug your device from power for at least i infinitesimal.

  2. While the device is unplugged, printing the power button on the device to discharge it.

    • If yous tin can't admission the power button or your device doesn't have 1, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Attempt Netflix over again.

Restart your home network

  1. Plow off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Plough on your device and try Netflix again.

Ameliorate your Wi-Fi signal

If you lot're connecting over Wi-Fi and the in a higher place steps didn't help, follow these suggestions:

  • Motility your router to improve betoken strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has meliorate reception than one that's backside or nether furniture.

Restore your default connection settings

  • If yous use custom settings on your device, restore your internet provider's default settings and effort Netflix once more.

  • If you connect with a Virtual Individual Network (VPN) or proxy service, plough it off and connect straight with your habitation internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help irresolute the connection settings, contact the device manufacturer.

What to do next

If you lot've done these steps but nonetheless have a trouble, contact your internet service provider. They can help you find out whether your router is prepare correctly.

Video game panel

PlayStation 3

Sign in using a spider web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or countersign, choose Sign In from Web.

    Note:

    If this choice isn't shown, your device can't be signed in this way.

  3. Using a estimator or mobile device:

    • Point your phone or tablet's photographic camera at the QR code shown on the TV, and then tap the imprint that appears.

    • Or, open a spider web browser and become to netflix.com/tv8.

  4. Enter the sign-in code shown on your Idiot box.

  5. Click Enter Lawmaking to Continue.

  6. If asked, enter your Netflix e-mail and countersign, then click Start Watching.

Verify your email and password

Make sure that you entered the correct e-mail and password before y'all try to sign in over again. If you're using your remote command to sign in, y'all can to navigate dorsum to the e-mail accost entry screen to verify or update this information. If you still can't sign in, proceed troubleshooting beneath.

Reset your password

Reset your password by sending yourself a password reset email. If y'all previously added a verified phone number to your account, you tin also reset your countersign by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you all the same can't sign in after resetting your countersign, continue troubleshooting below.

Sign in to the PlayStation Network

If you lot're being asked for a Sign-In ID, you will need to sign in to the PlayStation Network before yous can sign in to Netflix.

If you've forgotten your PlayStation Network login information, reach out to PlayStation for help.

What to practise side by side

PlayStation 4

Sign in using a spider web browser

You tin sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before inbound your Netflix email or password, choose Sign In from Web.

    Note:

    If this option isn't shown, your device can't be signed in this way.

  3. Using a estimator or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the Tv, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Lawmaking to Continue.

  6. If asked, enter your Netflix email and countersign, then click Get-go Watching.

Verify your electronic mail and password

Make certain that you lot entered the correct email and countersign before you try to sign in again. If you're using your remote control to sign in, you can to navigate dorsum to the email address entry screen to verify or update this information. If yous still can't sign in, go on troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your business relationship, you tin can also reset your password by text message (SMS) past clicking on forgot password and selecting text bulletin (SMS).

If y'all withal can't sign in after resetting your password, keep troubleshooting below.

What to do adjacent

Xbox 360

Sign in using a web browser

You can sign into Netflix using some other device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Earlier inbound your Netflix email or password, choose Sign In from Web.

    Note:

    If this option isn't shown, your device can't be signed in this way.

  3. Using a computer or mobile device:

    • Point your phone or tablet's photographic camera at the QR code shown on the Television set, and so tap the imprint that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your Goggle box.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and countersign, and then click Kickoff Watching.

Verify your email and password

Make sure that you entered the right email and password before yous try to sign in once again. If you're using your remote command to sign in, you lot can to navigate dorsum to the email address entry screen to verify or update this information. If you nevertheless tin't sign in, continue troubleshooting beneath.

Reset your password

Reset your countersign by sending yourself a password reset email. If you lot previously added a verified phone number to your business relationship, you tin can also reset your password by text message (SMS) past clicking on forgot password and selecting text message (SMS).

If y'all still can't sign in after resetting your countersign, go on troubleshooting below.

What to practise next

Xbox Ane

Sign in using a web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, cull Sign In from Web.

    Note:

    If this selection isn't shown, your device can't be signed in this style.

  3. Using a computer or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the TV, then tap the imprint that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and password, then click Start Watching.

Verify your email and password

Make certain that you entered the right email and password earlier you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you notwithstanding can't sign in, proceed troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, y'all can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still tin can't sign in later on resetting your countersign, continue troubleshooting below.

What to practice next

Xbox Series X/S

Sign in using a web browser

You tin can sign into Netflix using some other device instead of using a remote.

  1. Using your Goggle box, open up the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web.

    Note:

    If this selection isn't shown, your device tin can't be signed in this way.

  3. Using a figurer or mobile device:

    • Point your phone or tablet'due south camera at the QR code shown on the TV, then tap the banner that appears.

    • Or, open up a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Proceed.

  6. If asked, enter your Netflix electronic mail and password, then click Start Watching.

Verify your e-mail and password

Make sure that you entered the right email and password before you try to sign in over again. If you're using your remote control to sign in, you can to navigate dorsum to the email address entry screen to verify or update this information. If y'all still can't sign in, go along troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If y'all previously added a verified phone number to your account, you tin as well reset your countersign by text message (SMS) by clicking on forgot password and selecting text bulletin (SMS).

If you lot still tin can't sign in after resetting your password, proceed troubleshooting below.

What to do adjacent

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Source: https://help.netflix.com/en/node/470